PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE
Introduction
This website is wholly owned by Precision Stitching Limited (Company Number: 3893755 and VAT Number: 610448569.) Unit 5 Thornfield industrial estate, Hooton Street, Nottingham, NG3 2NJ.
Please be aware that by purchasing from this site you agree to abide by our terms and conditions. We reserve the right to change these terms and conditions at any time. You must check these conditions on each visit to our website and such visit will signify that you are willing to be bound by the latest posted terms and conditions. Please read through these terms and conditions carefully before using our web site.
Prices
All our prices are in GBP and are inclusive of Delivery costs and VAT (exceptions may apply when shipping to areas outside of mainland UK). We reserve the right to change the advertised price of a Product at any time. We try to ensure prices displayed on our website are correct at all times. Should a Pricing error arise, we will inform you if a Product's correct price is higher or lower than that stated on your Order and you may then choose to proceed or not with the order. We reserve the right to refuse and cancel any order where a pricing error has occurred.
Payment
Payment is usually by credit or debit card, we accept MasterCard, Visa, Switch, Solo, Delta, Maestro, CHAPs, BACs and cheque and we will dispatch your order once funds have cleared in our account.
The price you pay is the price displayed on this website at the time we receive your order (and any applicable additional Delivery charges) apart from the following exception:
Precision Stitching Limited is entitled to refuse any order placed by you. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
Arranging and Anticipating Delivery
Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time. We can deliver on Saturdays although this will accrue an additional charge.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our control.
When the Delivery arrives
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk.
Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.
If the order is subsequently cancelled for a refund this will be treated as a cancellation under the Distance Selling Regulations 2000 and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason when it arrives you must notify us immediately that you have refused delivery and the reason for refusal to info@armstrongtonksfurniture.co.uk, failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be taken from the refund before it is issued.
It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 48 hours of delivery. (Please see Packages/Parcels Missing on delivery section for further information )
It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "damaged". You must notify us of any damage within 48 hours of receipt and we may require photographic evidence of the damage to be supplied to us. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked or similar wording’ does not waive your right of notification to us for damage. Signing the delivery note as ‘unchecked or similar wording’ will be deemed to have been accepted as undamaged. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours after delivery have passed. We cannot process claims for damaged packaging where the contents are undamaged. The function of the packaging is to protect the contents whilst the item is in transit.
If you receive a parcel which is obviously damaged beyond all levels of acceptability please REFUSE delivery for the item(s) and contact us immediately by email to info@armstrongtonksfurniture.co.uk or telephone us on 0115 955 73 73 we can then arrange for the appropriate action to be taken.
Cancellations Before Dispatch
If you wish to cancel your order before dispatch, please email us at cancellations@armstrongtonksfurniture.co.uk You may cancel your Order at any time up until dispatch. If you cancel your Order via telephone before your order has been dispatched your Order will be put on hold. You must then confirm your wish to cancel the Order in writing via email to cancellations@armstrongtonksfurniture.co.uk. Your order will not be considered cancelled until notification in writing is received and acknowledged.
Cancellations After Dispatch
If you decide to cancel an order after the product(s) have been dispatched and commenced their carriage to you please email us at cancellations@armstrongtonksfurniture.co.uk, we may, at our discretion, charge you for the return carriage of those product(s) which will be deducted from any refund issued. We advise you to check the status of your order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
Returns
Before you request or arrange the return of a product, please read the information below carefully. Please note that if applicable, all parts must be checked before assembly to make sure they are all there and that you are happy with the quality, once fully assembled the purchase price cannot be refunded. This does not affect your statutory rights.
Change of Mind Returns (Cooling Off Period)
You may return any delivered product(s) you have purchased within 7 working days after day of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email to cancellations@armstrongtonksfurniture.co.uk or via the postal system to the address in section 2 stating the reason for the return. If you are returning a product for any change of mind reason you must arrange to return the products to us or our suppliers and you will be responsible for any charges incurred. All returned products must be returned ‘as new’, if you have opened the package you must have done so without damaging or marking the product. All items will be checked upon return before the relevant action is taken. All items are to be returned within 30 days of cancellation.
Please note you have a duty of care to make sure that the items are sufficiently packaged to prevent damage occurring during their return. Failure to ensure this may result in action being taken against you for damaged items. If the item is damaged on arrival at our point of delivery we will notify you and you may need to make a claim against your carrier. The goods may then be collected from us. We cannot process a refund for damaged goods.
Other Returns
Damaged or Broken on Arrival (Cancelling the Order)
In all cases for damaged items or broken items on delivery where you wish to cancel the order and return the goods (damage must be reported within 48 hours of delivery) we will require photographic evidence of the condition of the item you are returning. This will be at our discretion. Electronic files should be forwarded to us by email to info@armstrongtonksfurniture.co.uk and we will obviously also accept printed media via the postal system. We will then collect the item(s) from you if applicable, you will receive a full refund once the goods have been delivered to us and have been inspected. We cannot accept back for a full refund any item which has been assembled, incorrectly assembled causing a fault, accepted or used. Please note you have a statutory duty to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent further damage. The goods remain your responsibility until received by ourselves.
Damaged or Broken on Arrival (Replacement Parts or Item)
In all cases for damaged items or broken items on delivery where you wish to have a replacement or parts sent (damage to be reported within 48 hours of delivery) we will require photographic evidence of the condition of the item. This will be at our discretion. Electronic files should be forwarded to us by email to info@armstrongtonksfurniture.co.uk and we will obviously also accept printed media via the postal system. We can then arrange to send replacement parts or if this is not possible we can then arrange to collect the item(s) from you. Once the goods have been returned we will then issue a replacement within our normal delivery schedule. Please note you have a statutory duty to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent further damage. The goods remain your responsibility until received by ourselves.
Damage Reported after 48 hours of Delivery
We cannot accept any claims for damages after 48 hours.
Item Received is not what you Ordered
If the product delivered is not what you ordered, or does not correspond fully with its item description and you wish to discuss this please notify us immediately on 0115 955 73 73 you may still need to email us if requested.
Item is Faulty on delivery
If an item is faulty within the first 10 days please do not use the goods, please notify us as soon as practicable on 0115 955 73 73. We can then arrange for a replacement or refund as required. In both cases we will arrange to collect the goods at our expense and examine them. If the goods prove to be faulty we can then arrange for a replacement to be sent or to refund you the cost of your purchase if you wish to cancel your order. If you require a refund and the goods are not faulty we will refund you the purchase price to you less the cost of returning the goods to us.
Please note you have a statutory duty to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent damage. The goods remain your responsibility until received in a satisfactory condition by ourselves.
Item is faulty after 10 days
If the product becomes defective after 10 days it will be assumed that acceptance of the goods has taken place. Stop using the item(s) immediately. Precision Stitching Limited will, at our discretion, repair the product by the issuing of replacement parts, replace the product or refund you. You will not be charged for the cost of returning a defective product. We may, at our discretion charge for the return of a product which proves not to be faulty. This of course does not affect your statutory rights.
Packages/Parcels missing on delivery
The delivery note which you sign will clearly state how many parcels should be delivered. If parcels are missing on delivery please sign the delivery note and write on the delivery note how many parcels were actually received. Please notify us within 48 hrs (2 working days) of delivery on 0115 955 73 73 or on email to info@armstrongtonksfurniture.co.uk detailing the parcels missing. If we receive a signature on a delivery note stating that all parcels have been delivered we cannot accept any claims after this for missing parcels.
General Return Information
We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered and it is your responsibility to take reasonable care of these items. responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.
Refunds
Refunds will be processed within 30 days.
Legal
The content of this site is provided free of charge for information purposes only. Precision Stitching Ltd endeavours to ensure that the information presented on the site is both true and accurate. However, Precision Stitching Ltd, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.
In these conditions “the company” shall mean Precision Stitching Ltd and “you” shall mean the person, organisation or company placing an order with the company.
The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, Precision Stitching Ltd reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site.
Copyright
All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of Precision Stitching Ltd or its content suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of Precision Stitching Ltd or its software suppliers and is protected by UK and international copyright laws
ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the purposes of placing an order on ArmstrongTonksFurniture.co.uk and using this web site as a shopping resource only. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Precision Stitching Ltd is strictly prohibited.
ArmstrongTonksFurniture.co.uk and the design logos are all copyright of Precision Stitching Ltd.
Returns
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
Orders placed by you will not be binding on the company or deemed accepted unless & until written acknowledgement is issued by the company.
Any typographical, clerical error or omission in any sales literature, quotation, price list or literature issued by the company shall be subject to correction without any liability on the part of the company.
Except as otherwise stated in company literature the price shall exclude delivery and you will be liable to pay the company’s specified delivery charges.
The company shall reserve the right to change the delivery process and charges without notification.
Unless otherwise agreed in writing by the parties, payment shall be due and payable at the time the order is placed and accepted by the company.
Delivery
Delivery shall occur when the company or its carrier arrive at the address given to the company at time of order. Every effort will be made by the company to deliver goods within the period specified by the company, however such dates will not constitute part of the contract.
The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.
If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.
Risk of damage to or loss of the goods shall pass to you upon delivery.
Cancellation & Returns
If you wish to cancel any order you may do so at anytime after an order has been placed , or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing.
In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.
The company shall be entitled to recover all costs, loss,charges,and expenses incurred in connection with goods returned not saleable as new.
Additionally, there will be a re-stocking charge to cover the original cost of shipping to you and for the handling of the item in our warehouse.
Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.
The Precision Stitching Ltd return policy does not extend to products shipped outside of mainland UK.
This does not affect your statutory rights.
Disclaimer
Precision Stitching Ltd has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Precision Stitching Ltd makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Precision Stitching Ltd reserves the right to change price and availability information without notice.
Precision Stitching Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
Precision Stitching Ltd reserves the right to decline orders for bulk or high value purchases.
Precision Stitching Ltd makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Precision Stitching Ltd´s sole liability and the user´s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Precision Stitching Ltd of the defective product(s).
Precision Stitching Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
No exclusions of Precision Stitching Ltd´s liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Precision Stitching Ltd or any of its directors, employees or agents or fraudulent misstatement.
Indemnity
You agree to indemnify and hold Precision Stitching Ltd, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
HTML Links
Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of Precision Stitching Ltd. Accordingly, Precision Stitching Ltd makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under the control of Precision Stitching Ltd.
Precision Stitching Ltd is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Precision Stitching Ltd of the linked site or imply any relationship between Precision Stitching Ltd and the hyper-linked organisation or individual.
